Last updated: August 12, 2026

Terms of Service

1. Overview

This online store is operated by CHUNGWOO Co., Ltd. (“CHUNGWOO,” “we,” “us,” or “our”) under the Veryan Seoul and Incella Global brands.

These Terms of Service (“Terms”) govern your access to and use of our website, online store, accounts, content, features, products, tools, and related services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the commerce platform that enables us to offer the Services. However, unless expressly stated otherwise, products purchased through our store are sold directly by CHUNGWOO Co., Ltd., not by Shopify.

These Terms incorporate our Privacy Policy , Return, Refund & Warranty Policy , any applicable Shipping Policy, the relevant product description, and the order confirmation provided to you.

By using the Services or placing an order, you agree to these Terms. If you do not agree, you should not use the Services or place an order.

Nothing in these Terms excludes, restricts, or limits any mandatory consumer rights that cannot lawfully be excluded under the laws applicable to you.

2. Eligibility and Accounts

To place an order, you must have the legal capacity to enter into a binding contract under the laws of your country or region.

Minors may use the Services only under the supervision of a parent or legal guardian and may place an order only where legally permitted and with any authorization required by applicable law.

When creating an account, placing an order, or contacting us, you agree to provide information that is accurate, current, and complete. You must promptly update information that changes.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except to the extent caused by our failure to use reasonable security measures.

You must promptly contact us at info@incella.co.kr if you suspect unauthorized access to or use of your account.

You may not sell, transfer, assign, license, or make your account available to another person without our prior written consent.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, prices, images, videos, dimensions, and other information displayed through the Services are accurate.

Actual product colors and appearance may vary slightly due to lighting, photography, manufacturing tolerances, screen type, screen settings, or device configuration. Such minor differences do not limit your rights if a product is defective, damaged, or materially different from its description.

Measurements, weights, usage times, output values, battery duration, and performance information may include reasonable manufacturing or testing tolerances unless expressly stated otherwise.

We may update product descriptions, packaging, specifications, accessories, or availability for future orders. Such updates will not retroactively alter the material specifications of an order already accepted without your agreement, except where reasonably necessary for safety, legal compliance, or to provide an equivalent or improved product and where permitted by applicable law.

We may discontinue a product or limit the quantity available to a person, household, region, or jurisdiction, subject to applicable law.

4. Product Use and Safety

Products must be used only for their intended purpose and in accordance with the applicable user manual, safety instructions, warnings, contraindications, and product-page guidance.

Before using a beauty device, cosmetic, serum, cream, gel, ampoule, patch, or other product, you are responsible for reviewing the instructions, ingredients, warnings, and suitability information provided with that product.

You should stop using a product and seek appropriate professional advice if you experience unexpected pain, burning, persistent redness, swelling, allergic reaction, injury, or another adverse response.

Unless a product is expressly identified and authorized as a medical device for a particular purpose, our consumer beauty products and related content are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for professional medical diagnosis or treatment.

Consult a qualified healthcare professional before use if you are pregnant, have an implanted electronic or medical device, have a relevant medical condition, are receiving medical treatment, have recently undergone a procedure, or are otherwise advised to seek professional guidance under the applicable product instructions.

A failure to follow applicable instructions or warnings may affect your eligibility under our commercial warranty, but does not exclude rights that cannot lawfully be limited.

5. Orders and Contract Formation

By submitting an order, you make an offer to purchase the selected products on these Terms.

An automated order-receipt email confirms that we received your order. It does not necessarily mean that we have accepted the order.

Unless applicable law provides otherwise, an order is accepted when we confirm acceptance, complete payment processing, or send a shipping confirmation, whichever first clearly communicates our acceptance.

We may decline or cancel an order before acceptance for legitimate reasons, including:

• Product unavailability
• A material pricing or product-information error
• Payment failure or payment authorization failure
• Suspected fraud, unauthorized payment, or abuse
• A shipping restriction or inability to deliver to the destination
• A legal, regulatory, sanctions, or export-control restriction
• An order quantity suggesting unauthorized commercial resale

If we cancel an order after payment has been collected, we will refund the amount collected for the cancelled item or order to the original payment method. This does not affect any additional remedy required by applicable law.

We will not refuse or cancel an order for an unlawfully discriminatory reason.

6. Personal Use and Resale

Products purchased through this consumer online store are intended primarily for personal or household use.

You may not purchase products through the Services for unauthorized commercial resale, marketplace distribution, alteration, relabeling, reverse engineering, or export to a prohibited destination.

Businesses, distributors, retailers, or other commercial buyers should contact us separately regarding authorized B2B, OEM, ODM, distribution, or wholesale arrangements.

7. Order Changes and Cancellations

Please review your order, delivery address, contact information, product selection, and quantity carefully before submitting it.

If you wish to change or cancel an order, contact us at info@incella.co.kr as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or handed to the carrier, cancellation or modification may no longer be possible. In that case, an eligible return may be requested after delivery under our Return, Refund & Warranty Policy .

8. Prices, Currency, and Payment

The price charged will be the price displayed when the order is submitted, subject to correction of an obvious or material error before or as permitted after acceptance.

Prices, discounts, promotions, and product availability may change without notice for future orders. A later price change does not entitle you to a price adjustment for an order already placed unless expressly provided by the relevant promotion or applicable law.

The applicable product price, shipping charge, discount, tax collected at checkout, and order total will be displayed before you submit your order.

Unless expressly stated otherwise, prices do not include customs duties, import VAT, brokerage fees, customs-clearance fees, or other charges imposed by the destination country, carrier, or customs authority.

If you pay in a currency different from your card or account currency, your bank or payment provider may apply its own exchange rate and charge foreign-transaction, conversion, or other fees. We do not control those rates or fees.

By submitting payment information, you represent that:

• The information provided is accurate and complete
• You are authorized to use the selected payment method
• You authorize the applicable amount to be charged or otherwise collected
• You will pay applicable charges disclosed at checkout, subject to your mandatory legal rights

Payment information is processed by Shopify and/or the payment provider made available during checkout. We generally do not store full payment card numbers.

9. Pricing and Information Errors

Occasionally, the Services may contain typographical errors, inaccurate information, or omissions concerning product descriptions, prices, promotions, inventory, shipping charges, delivery estimates, or availability.

We may correct an error and update the relevant information. If a material error affects an order, we will notify you and may provide the opportunity to confirm the corrected order or cancel it.

If we cancel an order because of our pricing, inventory, or information error after payment has been collected, we will issue a refund to the original payment method.

We will not rely on a minor or non-material error to remove a consumer right or materially alter an accepted order.

10. Promotions and Discount Codes

Promotions, gifts, discount codes, referral benefits, and special offers may be subject to additional terms displayed with the relevant offer.

Unless expressly stated otherwise:

• Discounts cannot be combined
• Discounts cannot be exchanged for cash
• Promotions apply only during the stated period
• Promotions are subject to product and inventory availability
• Discounts cannot be applied retroactively to earlier orders

We may cancel or refuse a promotion obtained through fraud, technical manipulation, duplicate accounts, unauthorized code distribution, or another material violation of the offer terms.

11. Shipping and Delivery

Shipping and delivery dates are estimates unless expressly stated as guaranteed. Delivery may be affected by carrier operations, customs procedures, public holidays, weather, security inspections, destination restrictions, or other circumstances.

We are not responsible for a delay caused by circumstances outside our reasonable control, provided that we take reasonable steps to address the delay and communicate material issues where appropriate.

This limitation does not exclude remedies available if we fail to perform our obligations within a reasonable or legally required period.

Unless otherwise required by applicable law, the risk of loss or damage passes to you when you, or a person designated by you other than the carrier, receives physical possession of the product.

If you independently select and contract with a carrier that we did not offer or arrange, risk may pass when the product is handed to that carrier, to the extent permitted by applicable law.

Claims relating to lost, damaged, defective, or incorrect products are handled under our Return, Refund & Warranty Policy .

12. Delivery Address and Customs Clearance

You are responsible for providing an accurate and complete delivery address, telephone number, email address, recipient name, and any information reasonably required for delivery or customs clearance.

The recipient may be required to provide identification, a tax number, an importer number, or other information directly to the carrier or customs authority.

If a shipment is returned, delayed, abandoned, destroyed, or otherwise affected because of:

• An incorrect or incomplete address
• Failure to respond to the carrier or customs authority
• Refusal to accept delivery
• Failure to provide required customs information
• Failure to pay applicable import duties or taxes
• Failure to collect the shipment within the holding period

we may deduct the original shipping cost, return shipping cost, customs charges, carrier fees, and other reasonable costs incurred from any available refund, where permitted by applicable law.

13. Customs Duties and Import Restrictions

International orders may be subject to customs duties, import VAT, brokerage charges, clearance fees, or other destination-country charges. Unless expressly collected at checkout, these charges are the responsibility of the recipient.

Customs rules, product classifications, import limits, registration requirements, and permitted product technologies differ by country. You are responsible for reviewing any personal import or use restrictions applicable at the destination.

This does not exclude any legal obligation that applies to us as the seller, manufacturer, exporter, or responsible economic operator.

We may refuse an order where we know or reasonably believe that shipment or supply would violate applicable law, sanctions, export controls, or carrier restrictions.

14. Returns, Refunds, and Warranty

Returns, refunds, defective-product claims, replacement shipments, and our one-year limited commercial warranty are governed by our Return, Refund & Warranty Policy .

Our commercial warranty is provided in addition to mandatory rights and legal guarantees available under applicable consumer law. It does not replace, exclude, or shorten those mandatory rights.

If there is a conflict between these Terms and our Return, Refund & Warranty Policy concerning a return, refund, replacement, or commercial warranty claim, the Return, Refund & Warranty Policy will control, unless applicable law provides a more favorable mandatory right.

15. Intellectual Property

The Services and their content, including trademarks, trade names, logos, product names, text, graphics, photographs, illustrations, videos, audio, software, page designs, and compilations, are owned by or licensed to CHUNGWOO and are protected by the intellectual property laws of the Republic of Korea, applicable international treaties, and other applicable laws.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for lawful personal and non-commercial purposes.

Without our prior written permission, you may not:

• Reproduce, republish, distribute, sell, or commercially exploit content
• Remove copyright, trademark, or proprietary notices
• Create misleading derivative works or imitations of our materials
• Use our brands, images, or product content to imply authorization
• Scrape, systematically download, or extract store content or data
• Use our content to produce or sell counterfeit products

Rights not expressly granted under these Terms are reserved by CHUNGWOO and its licensors.

16. Reviews, Feedback, and User Content

You may submit reviews, photos, videos, comments, suggestions, or other content (“User Content”) only if you own that content or have all rights and permissions necessary to submit it.

You retain ownership of your User Content. By submitting it through the Services, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, reproduce, display, publish, translate, adapt, and use it for operating, promoting, and improving our Services and products, to the extent permitted by applicable law.

We will not intentionally edit a review in a manner that materially misrepresents the reviewer’s meaning. We may make reasonable formatting, translation, length, spelling, privacy, or technical adjustments.

You must not submit content that:

• Is false, deceptive, defamatory, threatening, or unlawful
• Infringes intellectual property, privacy, publicity, or other rights
• Contains malware, harmful code, spam, or unauthorized advertising
• Contains another person’s sensitive information without permission
• Misrepresents your identity, experience, or relationship with us

We may remove or restrict User Content that violates these Terms, legal requirements, or reasonable content standards.

17. Prohibited Uses

You may not use the Services to:

• Violate any applicable law or regulation
• Commit fraud, payment abuse, impersonation, or identity theft
• Infringe intellectual property, privacy, or other legal rights
• Transmit malware or interfere with the security of the Services
• Gain unauthorized access to an account, system, or network
• Collect or track another person’s information without authorization
• Conduct automated scraping or excessive automated requests
• Circumvent purchasing limits or promotional restrictions
• Purchase products for unauthorized resale or prohibited export
• Harass, threaten, defame, or harm another person
• Use the Services for another unlawful or malicious purpose

18. Suspension and Termination

We may suspend or terminate access to an account or the Services if we reasonably believe that:

• You materially violated these Terms
• Your account or payment method is being used fraudulently
• Your activity threatens the security or operation of the Services
• Suspension is required by law or a competent authority
• Your conduct creates a material risk to us, our customers, or others

Where reasonably possible and legally permitted, we will provide notice or an opportunity to address the issue before permanent termination. Immediate suspension may occur where necessary to prevent fraud, security threats, harm, or legal violations.

Account suspension or termination does not eliminate obligations already incurred or your rights concerning an existing order, refund, warranty, privacy request, or mandatory consumer remedy.

You may stop using the Services at any time and may request account deletion in accordance with our Privacy Policy.

19. Third-Party Services and Links

The Services may contain links, integrations, applications, or tools provided by third parties. Your use of a third-party service may be governed by that provider’s separate terms and privacy policy.

We do not control and are not responsible for the content, availability, security, products, or practices of unaffiliated third-party websites. This does not limit any responsibility we have for a service provider acting on our behalf or any liability that cannot be excluded by law.

20. Relationship with Shopify

Shopify provides the commerce platform used to operate our online store. The sales contract for a product purchased from us is between you and CHUNGWOO Co., Ltd.

Shopify is not the seller of products purchased directly from us and is not responsible for fulfilling our sales contract, except to the extent that Shopify has an independent obligation under its own terms or applicable law.

Shopify’s processing of personal information is described in our Privacy Policy and the Shopify Consumer Privacy Policy .

21. Privacy

Our collection and processing of personal information is governed by our Privacy Policy .

By using the Services, you acknowledge that you have been provided with the opportunity to review the Privacy Policy. Consent will be requested separately where consent is required by applicable privacy law.

22. Availability of the Services

We aim to keep the Services available and accurate, but we do not guarantee that the website or every feature will always be uninterrupted, secure, current, or error-free.

We may temporarily suspend or restrict all or part of the Services for maintenance, security, system updates, operational reasons, or circumstances outside our reasonable control.

This section concerns the availability of the website and does not exclude product warranties, accepted-order obligations, or mandatory consumer rights.

23. Disclaimer of Non-Product Services

To the fullest extent permitted by applicable law, website content, optional tools, and non-product digital features are provided on an “as available” basis.

This disclaimer does not apply to:

• The express one-year commercial warranty provided under our Return, Refund & Warranty Policy
• Mandatory legal guarantees or consumer rights
• Promises expressly included in an accepted order
• Liability that cannot lawfully be excluded or limited

24. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation
• Willful misconduct or gross negligence
• Death or personal injury where liability cannot be excluded
• Liability arising under mandatory product-liability law
• A violation of mandatory privacy or data-protection obligations
• Any other liability that cannot lawfully be excluded or limited

Subject to the exceptions above, we are responsible for loss or damage that is a direct and reasonably foreseeable result of our breach of these Terms or failure to use reasonable care.

To the fullest extent permitted by applicable law, we are not responsible for indirect, incidental, special, exemplary, or consequential loss that was not reasonably foreseeable, or for business losses arising from a consumer’s personal use of the Services.

Where a monetary limitation is permitted by law, our aggregate contractual liability arising from a particular order will generally not exceed the amount paid for that order. This limitation does not apply to the excluded categories of liability listed above or where applicable law provides a greater mandatory remedy.

25. Indemnification

To the extent permitted by applicable law, you agree to reimburse us for reasonable losses, liabilities, and third-party claims resulting directly from:

• Your intentional unlawful use of the Services
• Your infringement of a third party’s intellectual property rights
• User Content that you had no right to submit
• Fraud, malicious code, or unauthorized system access caused by you
• Your material and intentional breach of these Terms

This section does not require a consumer to indemnify us for our own fault, negligence, breach of contract, or violation of law and does not limit defenses or protections available under applicable consumer law.

26. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by an event outside our reasonable control, including natural disasters, severe weather, war, terrorism, civil disorder, epidemic, government action, sanctions, labor disruption, transportation failure, customs interruption, widespread telecommunications failure, or major infrastructure outage.

We will take reasonable steps to reduce the effect of the event and resume performance. If the event materially delays an order for an extended period, you may have the right to cancel and receive a refund under applicable law.

27. Electronic Communications

You agree that we may provide order confirmations, invoices, shipping updates, policy notices, safety notices, and other transactional communications electronically using the contact information you provide.

This does not constitute consent to receive promotional marketing. Promotional communications will be sent according to your marketing choices and applicable law.

28. Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, it will be modified or enforced to the minimum extent necessary to make it lawful and effective where permitted.

If modification is not possible, the affected portion will be severed without affecting the validity of the remaining provisions.

29. No Waiver

Our failure or delay in exercising a right under these Terms does not waive that right. A waiver is effective only when clearly made by the party granting it and only for the specific matter concerned.

30. Entire Agreement and Order of Precedence

These Terms, together with the policies and order documents referenced in them, form the agreement concerning your use of the Services and purchases from us.

If documents conflict, the following order applies to the relevant subject:

1. Mandatory applicable law
2. The accepted order confirmation and specific product terms for that order
3. The Return, Refund & Warranty Policy for returns, refunds, replacements, and warranty matters
4. The Privacy Policy for personal-information matters
5. These Terms for all remaining matters

Nothing in this section excludes a product representation or contractual commitment that applicable law requires us to honor.

31. Assignment

You may not transfer your account or assign material rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.

We may transfer our rights and obligations in connection with a merger, corporate restructuring, financing, or sale of our business, provided that the transfer does not reduce your mandatory rights. We will provide notice where required by law.

32. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Korea, without regard to conflict-of-law principles.

Subject to any mandatory jurisdictional rights available to consumers, disputes arising from these Terms or the Services may be submitted to the competent courts of Seoul, Republic of Korea.

Nothing in this section deprives you of mandatory consumer protections or the right to bring a claim before a competent court or authority available under the laws of your country or region of residence.

Before commencing formal proceedings, you and CHUNGWOO are encouraged to contact each other and attempt in good faith to resolve the dispute, unless urgent relief or applicable law requires otherwise.

33. Changes to These Terms

We may update these Terms to reflect changes in the Services, business operations, products, technologies, service providers, or applicable law.

Updated Terms will be posted on this page with a revised “Last updated” date. We will provide additional notice of material changes where required by law.

Unless otherwise required by law or agreed with you, updated Terms apply to future use of the Services and orders placed after the effective date. Orders already accepted generally remain subject to the Terms in effect when the order was accepted.

34. Language

These Terms may be made available in multiple languages for customer convenience.

If a translated version conflicts with the English version, the English version will generally be used to interpret the Terms, except where applicable law requires the local-language version or another interpretation to prevail.

This section does not reduce any right you may have to receive legally required information in a language applicable to your transaction.

35. Contact and Company Information

Questions regarding these Terms or an order should be sent to:

Legal Seller: CHUNGWOO Co., Ltd.
Trading Brands: Veryan Seoul / Incella Global
Business Registration Number: 119-81-52010
Representative: LEE IL KWON

Business Address:
Room 614, Lions Valley 2,
2, Gasan Digital 1-ro, Geumcheon-gu,
Seoul 08591, Republic of Korea

Email: info@incella.co.kr
Tel: +82-2-2027-2200